Register with the Federal Emergency Management Agency (FEMA). Register even if you are not sure you can get help.
If you have insurance get in touch with your insurance agency before you register with FEMA
- Call (800) 621-FEMA, or (800) 621-3362;
- The TTY line number for the hearing impaired is (800) 462-7585 or use 711 Video Relay Service to call 1-621-3362
- Phones are open between 7 am. and 1 am. daily;
- Apply online
- smartphone m.fema.gov.
Be ready to give your Social Security number, your current mailing address, the address of the damaged property, a brief description of the damages and any insurance information, including the policy number and the name of your agent, and a phone number where you can be reached.
You may have difficulty getting through. Keep trying.
FEMA has begun to set up Disaster Recovery Centers.
If you live in Springfield and you have not filled out a housing assessment form speak to a housing specialist at
322 Main Street,
New England Farm Workers’ Council, Shelter & Housing Division
225 High Street
Holyoke, MA 01040
413-536-5403 ext. 203
If your housing has been condemned, it is very important that you
protect your rights:
If you live in Springfield, call the City of Springfield Call Center
immediately. Dial 311.
If you live outside of Springfield, contact your local board of health.
For legal help call:
- Massachusetts Justice Project
1 800 639 1209
- Hampden County Bar Association
(413) 732 4648
If you are an advocate or attorney looking for more legal information try
The Mayor's office in Springfield has created a local disaster assistance guide that includes where to call with condemnation questions.
Mass.gov has published questions and answers about what the Disaster Declaration means for you if you live or work in Worcester or Hampden county.
Click the blue titles below to get more information about specific topics.